Legal notice
Seller
E-GANG
Representative
Kazuya Maeda
Address
1-17-12 Chuo,
Fukui-shi, Fukui 910-0006
Japan
Phone Number
+81-776-29-0526
Email Address
Customer Support Hours
Monday – Friday
10:00 AM – 6:00 PM (JST)
Closed on weekends and public holidays.
Sales Price
The sales price displayed on each product page includes applicable Japanese consumption tax.
Shipping Fees
Shipping charges are calculated and displayed at checkout based on the destination country and order contents.
Additional Charges
Customers are responsible for any customs duties, import taxes, VAT, or other fees imposed by their country.
Delivery Time
Orders are typically processed and shipped within 1–3 business days after payment confirmation.
Delivery times vary depending on the destination country, shipping carrier, and customs procedures.
Payment Methods and Timing
We accept Credit Cards, PayPal, and other payment methods available at checkout.
Payment is processed at the time the order is placed.
Return Period
Please contact us within 7 days of receiving your order if you receive an incorrect or defective item.
Refund Policy
Returns and refunds are accepted only for defective, damaged, or incorrectly shipped items.
We do not accept returns or exchanges due to customer preference, incorrect size selection, or change of mind.
Return Shipping Policy
For defective or incorrectly shipped items, return shipping costs will be covered by E-GANG.
Returns for customer-related reasons are not accepted.